Refund and Returns Policy

Effective Date: July 3, 2026

At Bremiq Supplies, we deal in high-precision biomedical equipment, life-critical patient monitoring installations, and sterile medical consumables. To maintain absolute clinical compliance, safety, and strict diagnostic standards, our Refund and Returns Policy is designed to follow strict pharmaceutical and industrial healthcare guidelines within Kenya.

We strongly encourage institutional procurement officers, hospital boards, and private practices to thoroughly verify technical data sheets, equipment sizing, and power requirements before confirming an order.

1. General Returns Conditions

Because a significant portion of our inventory includes delicate electronics, calibrated diagnostic systems, and sealed sterile items, products are eligible for a return evaluation strictly under the following criteria:

• Reporting Timeline: Any shipment discrepancy, factory defect, or physical damage sustained during transportation must be formally reported to our logistics desk within 48 hours of physical delivery.
• Item Eligibility Condition: To be considered for a return, items must be entirely unused, uncalibrated, uninstalled, and remaining securely inside their original, unopened manufacturer packaging with all initial protective seals, serial codes, tracking labels, and certification tags intact.
• Exempt Healthcare Categories: Due to health, contamination, and safety regulations, we cannot accept returns on opened consumables, disposable personal protective equipment (PPE), surgical sutures, sterile needles, or custom-ordered hospital furniture.

2. Defective, Non-Conforming, or Damaged Equipment

If a diagnostic machine, laboratory apparatus, or medical device arrives non-functional or fails to match the technical metrics explicitly promised in your approved Request for Quotation (RFQ):

• Immediately contact your dedicated Bremiq Supplies account manager or write to our team via our official contact channel.
• Provide your original invoice or purchase order number alongside high-resolution photographs or video documentation demonstrating the issue.
• Our biomedical engineering team will evaluate the case. If a factory anomaly or transport damage is confirmed, Bremiq Supplies will dispatch a replacement unit or coordinate an immediate repair completely at our expense.

3. Verification and Processing Protocols

• Inspection Stage: Once an item is safely returned to our distribution depot in Nairobi, it will undergo a thorough clinical inspection by our quality assurance team to guarantee that the hardware components have not been altered, exposed to moisture, or subject to clinical contamination.
• The Resolution Path: If the returned item passes verification, we will issue a store credit note, a direct swap for a matching model line, or process a corporate refund.
• Refund Timelines: Approved monetary refunds are routed through standard B2B transaction channels—such as official corporate bank transfers or authorized business payment gateways—and typically settle within 7 to 14 business days depending on institutional financial routing structures.

4. Shipping and Logistics Responsibilities

• Customer Fault: If a return request is initiated due to an error on the client’s end (such as procurement ordering a model with mismatched electrical specs or choosing the wrong size parameters), the client will be fully responsible for covering the logistical freight costs involved in returning the item to our Nairobi facility.
• Bremiq Supplies Fault: If the return is necessitated because our warehouse team accidentally dispatched an incorrect item model or a non-conforming batch number, Bremiq Supplies will completely absorb all associated courier and handling fees.

5. Order Cancellations

• Standard Orders: Procurement orders for standard catalog stock can be cancelled without penalty provided the cancellation request is submitted before the freight vehicle has departed our distribution center.
• Specialized Procurement Tenders: For highly specialized, non-stock items or heavy machinery imported from international manufacturing facilities specifically on behalf of your medical institution, orders cannot be cancelled or refunded once production or international dispatch has legally commenced.

6. Contact and Logistics Support

To initiate an asset inspection or clear up questions regarding our compliance workflows, reach out to our team directly:

• Official Contact Desk: https://bremiqsupplies.com
• Official Email: info@bremiqsupplies.com
• Operational Headquarters: Nairobi, Kenya